We are Single Concept – Atoutcoeurs. Our head office and registered office is located at rue Colonel Bourg 127–129/15, 1140 Evere, Brussels, Belgium.
We are registered with the Belgian Crossroads Bank for Enterprises under number
BE 0659.820.229.
As part of our activities, we collect, store, disclose and/or otherwise process personal data. In accordance with applicable privacy and data protection legislation, we qualify as the controller of the personal data we process.
Any reference in this Privacy Policy to "we", "our" or "us" should be understood as referring to Single Concept – Atoutcoeurs.
We value your right to privacy and do our utmost to protect your personal data in accordance with applicable data protection legislation, in particular the General Data Protection Regulation (GDPR) and its national transposing legislation.
In this Privacy Policy, we explain how we collect your personal data, how and for what purposes we use it and to whom we disclose it. This Privacy Policy also contains important information on your rights regarding the processing of your personal data. We therefore recommend that you read this Privacy Policy carefully.
From time to time, we may need to amend this Privacy Policy. The most recent version of this Privacy Policy is available on our website: https://www.atoutcoeurs.be.
We recommend that you regularly review this Privacy Policy. You can also ask us to send you a copy of the most recent version of the Privacy Policy.
We typically collect the following data from our customers and potential customers:
We either collect this personal data from you directly, when you decide to use our services and enter into a marriage brokerage contract with us, or by purchasing it from the Bisnode database because you are part of this database.
We need to collect this personal data to ensure the proper performance of the marriage brokerage contract entered into by us and you. Without this personal data, we would not be able to organise dates between you and potential partners.
We also use your personal data for marketing purposes, i.e. sending information about our company or invitations to events, by post or email. Our lawful basis for processing is our legitimate interests to promote our activities and business. You are free to opt out of our marketing communications at any time and at no cost.
For the reasons set out above, we may share your personal data with third parties, including: 1) your potential partners who are registered with us; 2) our service providers ("sub-contractors"); and 3) any other third party as mutually agreed between you and us.
Where appropriate, we will ensure that contractual safeguards are put into place to protect your personal data when disclosed to a third party. For example, we will enter into data processing agreements with the parties concerned, providing for restrictions on the use of your personal data and obligations to protect and secure it.
Your personal data will not be retained for longer than is necessary as regards the purposes for which we process it (please see the purposes mentioned above in this paragraph 4). We will only retain your personal data for longer periods of time when we are legally required to do so or when it is necessary to defend our legal rights, e.g. in the event of a dispute.
More specifically, the following retention periods apply:
Personal data |
Retention period |
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For the duration of the term of our contract and for ten years following the end of the contract. |
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For the duration of the term of our contract and for ten years following the end of the contract. |
We will regularly check which personal data is no longer useful in order to erase it or anonymise it in any other way.
We will put into place the necessary administrative, technical and organisational measures to ensure a level of security that is appropriate to the specific risks we have identified. We protect your personal data against destruction, loss, alteration, disclosure or unauthorised access to personal data transmitted, stored or otherwise processed. More specifically, we have put the following measures into place: our database is automatically saved on a daily basis. Our database and all transactions related thereto are encrypted. This means that the data cannot be decrypted without the password. Only our IT technician and the company's directors have access to our database.
We also ensure that your personal data is accurate and up to date. In this context, we ask that you inform us of any changes to your personal data, such as changes to your contact details.
As the "person concerned", you have the following rights, provided that you request to exercise them in writing with a copy of your identity document:
The right to be informed and the right of access to your personal data |
At any time, you can ask for more information about how we process your data and the personal data we retain about you. |
The right to have inaccurate or incomplete personal data rectified |
You have the right to have any inaccurate personal data rectified or any incomplete data completed. |
The right to have you personal data erased ("the right to be forgotten") |
Upon written request, we will erase your personal data when: |
The right to restrict processing
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You can request that we restrict the processing of your personal data in the following circumstances: |
The right to object to the processing of your personal data (free)
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You can object to the processing of your personal data if our basis for processing is our "legitimate interests". In this situation, we will no longer process your personal data unless we have compelling legitimate reasons to do so or the processing is necessary to establish, exercise or defend a legal claim. |
The right to data portability |
In certain situations, you have the right to receive all your personal data in a structured, commonly used and machine readable format, and you have the right to transmit this data to another controller. This right applies when: |
Finally, you have the right to make a complaint to the Commission de la protection de la vie privée (Belgian Commission for the protection of privacy) regarding our processing of your personal data.
If you have any questions, comments or complaints about this Privacy Policy or how we process your personal data, you can contact us at:
Claire Mottart
claire@atoutcoeurs.be
+32 (0)495208387
rue Colonel Bourg 127–129/15,
1140 Evere, Brussels, Belgium
| I | Your first meeting with us is non-binding and free of charge. |
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| II | We organise personalised one-on-one dates for all ages.
Our members range in age from 25 to 85 years old. |
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| III | We pay close attention to the profiles of our members and give pride of place to providing high-quality service. |
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| IV | Our ambassadors are available every day of the week including public holidays for a first meeting or to get your feedback after a date. |
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| V | Discretion, respect for privacy, and total confidentiality are vital to us. We do not publish anonymous want ads or blog posts advertising our members on our website, in newspapers and magazines, or elsewhere on the internet. |
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| VI | We pay attention to your hopes and preferences. |
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| VII | Do you have very specific preferences ? Tell us about them and we will cater our services to your particular needs and desires. |
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| VIII | It is of utmost importance to us that you do not waste your time and meet people matching with your search criteria. |
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| IX | We treat our members like VIPs and are very sensitive to small attentions that will make the difference. |
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| X | We organize very qualitative thematic events : gastronomy, art, travelling, golf, riding, lectures … this in order to offer even more opportunities to meet premium profiles in another context. Those events are open to non-members by invitation. |
The founder Claire Mottart is also in charge of the development of the Atoutcoeurs dating agency and is looking for Atoutcoeurs Ambassadors in Belgium, Luxembourg and France or on a more international level.
For more information :